Service Operations Management: Improving Service Delivery
Language: English
Published by Pearson, 2020
- Softcover
- New
Condition: New
US$ 16.39
Quantity: Over 20 available
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Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Book will have a different ISBN and cover art and paperback bound. Same day shipping with tracking.
Seller Inventory # 58|9781292064468
- Title
- Service Operations Management: Improving Service Delivery
- Author
- Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark
- Publisher
- Pearson
- Publication year
- 2020
- Condition
- NEW
- Binding
- Softcover
- Language
- English
- ISBN 10
- 1292064463
- ISBN 13
- 9781292064468
- Edition
- 5th or later Edition, International Edition
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
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