Service Operations Management: Improving Service Delivery
Robert Johnston, Graham Clark, Michael Shulver
Language: English
Published by Pearson, 2012
- Softcover
- New
Condition: New
US$ 14.27
Quantity: 4 available
Add to basketItem description from seller
Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Book will have a different ISBN and cover art and paperback bound. Same day shipping with tracking.
Seller Inventory # 769|9780273740483
- Title
- Service Operations Management: Improving Service Delivery
- Author
- Robert Johnston, Graham Clark, Michael Shulver
- Publisher
- Pearson
- Publication year
- 2012
- Condition
- New
- Binding
- Softcover
- Language
- English
- ISBN 10
- 0273740482
- ISBN 13
- 9780273740483
- Edition
- 4th Edition, International Edition
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
"Synopsis" may belong to another edition of this title.
About the Author
Robert Johnston is Professor of Operations Management at Warwick Business School.
Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.
Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.
"About the title" may belong to another edition of this title.
booksdeck
Santa clara, CA, U.S.A.
AbeBooks seller since June 27, 2011
Shipping rates within U.S.A.
| Item | 3 to 10 business days | 2 to 6 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 4.99 |
Payment methods
Seller's business information
Bookblocks LLC
5716 Corsa Ave, Ste 110
Westlake Village, CA U.S.A. 91362
Terms of sale
We guarantee the condition of every book as it's described on the Abebooks web
sites. If you're dissatisfied with your purchase (Incorrect Book/Not as
Described/Damaged) or if the order hasn't arrived, you're eligible for a refund
within 30 days of the estimated delivery date. If you've changed your mind about
a
book that you've ordered, please use the Ask bookseller a question link to
contact
us and we'll respond within 2 business days.
Shipping terms
Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.