Service Operations Management: Improving Service Delivery (5th US Edition)
Language: English
Published by Pearson, 2020
- Softcover
- New
Seller: SellOnline2020, PLAISTOW, NH, U.S.A.SellOnline2020
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Condition: New
US$ 65.50
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- Title
- Service Operations Management: Improving Service Delivery (5th US Edition)
- Author
- Johnston, Robert; Shulver, Michael; Slack, Nigel; Clark, Graham
- Publisher
- Pearson
- Publication year
- 2020
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1292064463
- ISBN 13
- 9781292064468
- Edition
- 5th or later Edition
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
Pearson, the world’s learning company.
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SellOnline2020
PLAISTOW, NH, U.S.A.
AbeBooks seller since October 23, 2019
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