Service Operations Management: Improving Service Delivery (5th US Edition)

Johnston, Robert; Shulver, Michael; Slack, Nigel; Clark, Graham

ISBN 10: 1292064463 / ISBN 13: 9781292064468

Published by Pearson, 2020

About this Item

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Bibliographic Details

• Title: Service Operations Management: Improving Service Delivery (5th US Edition)
• Publisher: Pearson
• Publication Date: 2020
• Language: English
• ISBN 10: 1292064463
• ISBN 13: 9781292064468
• Binding: Soft cover
• Edition: 5th or later Edition
• Condition: New

About this title

Synopsis

Analyse and address organisational challenges using real world examples 

 

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. 

 

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