Service Operations Management : Improving Service Delivery

Robert Johnston, Graham Clark, Michael Shulver

ISBN 10: 0273740482 / ISBN 13: 9780273740483

Published by Pearson Education Limited, 2012

About this Item

Zustand: Sehr gut | Seiten: 488 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.

Seller Inventory # 12342287/202

Bibliographic Details

• Title: Service Operations Management : Improving Service Delivery
• Publisher: Pearson Education Limited
• Publication Date: 2012
• Language: English
• ISBN 10: 0273740482
• ISBN 13: 9780273740483
• Binding: Soft cover
• Edition: 4th Edition
• Condition: Sehr gut
• Seller catalogs:
  • Bücher

About this title

Synopsis

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

About the Author

Robert  Johnston is Professor of Operations Management at Warwick Business School. 

 

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme. 

 

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.