Service Operations Management : Improving Service Delivery
Language: English
Published by Pearson Education, Limited, 2020
- Softcover
- Used
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
AbeBooks seller since October 13, 2008
Condition: Used - Good
US$ 38.39
Quantity: 3 available
Add to basketItem description from seller
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller Inventory # 67483834-20
- Title
- Service Operations Management : Improving Service Delivery
- Author
- Slack, Nigel, Clark, Graham, Johnston, Robert, Shulver, Michael
- Publisher
- Pearson Education, Limited
- Publication year
- 2020
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1292064463
- ISBN 13
- 9781292064468
- Edition
- 5th or later Edition
- Item weight
- 2.381 pounds
- Dimensions
- N/A
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
Pearson, the world’s learning company.
"Synopsis" may belong to another edition of this title.
Better World Books Ltd
Dunfermline, United Kingdom
AbeBooks seller since October 13, 2008
Shipping rates from United Kingdom to U.S.A.
| Item | 11 to 28 business days | 11 to 28 business days |
|---|---|---|
| First item | US$ 6.62 | US$ 6.62 |
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