Items related to Shocked, Appalled, and Dismayed! How to Write Letters...
Synopsis
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.
Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
"synopsis" may belong to another edition of this title.
About the Author
A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.
From the Back Cover
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.
Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
From the Inside Flap
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.
Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
"About this title" may belong to another edition of this title.
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Shocked Appalled and Dismayed
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Shocked Appalled and Dismayed
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Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results
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Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results
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Knopf Doubleday Publishing Group, 1998
ISBN 10: 0375701206
ISBN 13: 9780375701207
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Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results
Published by
Knopf Doubleday Publishing Group, 1998
ISBN 10: 0375701206
ISBN 13: 9780375701207
Used
Softcover
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Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results
Published by
Knopf Doubleday Publishing Group, 1998
ISBN 10: 0375701206
ISBN 13: 9780375701207
Used
Softcover
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Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results
Published by
Knopf Doubleday Publishing Group, 1998
ISBN 10: 0375701206
ISBN 13: 9780375701207
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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results
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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results
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