Process Assessment and Improvement: A Practical Guide - Hardcover

Van Loon, Han

Hardcover

ISBN 10: 0387300449 ISBN 13: 9780387300443

Publisher: Springer, 2007

Synopsis

Process Assessment and Improvement provides a powerful and practical approach to improving organizations through process assessment, combined with people factors such as organizational culture and team-based improvement. Originally published in 2004, this new and expanded second edition presents an updated version of process assessments and includes new risk methods. The book covers three major business reasons for process assessment: setting Target Profiles, Process Capability Determination, and Process Improvement. The comprehensive improvement programs and agile improvement methodologies presented in the book are grounded in successful practices employed in world class organizations. Useful examples, templates and tools are included.

 

About this title

From the Back Cover:

Process Assessment and Improvement: A Practical Guide, Second Edition, provides a powerful and practical approach to improving organizations through process assessment, combined with people factors such as organizational culture and team-based improvement. Originally published in 2004 as the first practical guide to the emerging ISO/IEC 15504 standard, this second edition presents an updated version of process assessments and includes new risk methods. This guide also offers a separate reference book entitled Process Assessment and ISO/IEC 15504: A Reference Book.

Process Assessment and Improvement: A Practical Guide, Second Edition, covers three major business reasons for process assessment: setting Target Profiles, Process Capability Determination, and Process Improvement.  Also provided are figures on the costs of poor quality and the benefits of improvement for organizations involved in software and IT. The comprehensive improvement programs and agile improvement methodologies presented in this book are grounded in successful practices employed in world class organizations. Useful examples, templates and tools are included.

Process Assessment and Improvement: A Practical Guide, Second Edition, is designed for a professional audience composed of researchers, libraries and practitioners in industry.  This guide is suitable for graduate-level students in computer science and engineering as well.

 

Review:

From the reviews of the second edition:

"The text is well organized. ... The book’s most important contribution is the way it describes the required procedural steps ... . The charts and the tables included assist in explaining the covered materials. The examples and templates shown can help professionals to put a fast pace performing assessments and improving process effectiveness. The human factors that affect assessments and the impact of the organization’s dominating culture are given sufficient importance. The methods are presented in a well-organized manner ... ." (John Sarivougioukas, Computing Reviews, January, 2008)

About this edition

• Publisher: Springer
• Publication date: 2007
• ISBN 10: 0387300449
• ISBN 13: 9780387300443
• Binding: Hardcover
• Edition number: 2
• Number of pages: 309