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Synopsis
This book is one of the few English language texts devoted to the subject of quality costing. The material is based on research work carried out by the authors at the Manchester School of Managememt, UMIST, over the last nine years or so. The research has been mainly in manufac turing organizations but work has also been conducted in non-manufac turing concerns (e. g. marketing and service operations, and commerce). The book will provide managers with sound practical advice on how to define, collect, analyse, report and use quality costs. The text covers all the main aspects of quality costing and an attempt has been made to structure the book in the sequence by which organizations should set about a quality costing exercise. The book opens by examining the background of quality costing. This is followed by chapters on definitions of quality costs, collection of quality costs, analysis and reporting of quality costs, and the uses of quality costs. Examples from manufacturing organizations and non manufacturing situations are used throughout the first five chapters to illustrate the key points discussed in the text. The next four chapters are case studies which provide considerable detail on quality costing in companies from the mechanical and electronics industries. To preserve anonymity the companies are not referred to by name.
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About the Author
Barrie G. Dale is the United Utilities Professor of Quality Management and Head of the Operations Management Group in the Manchester School of Management, UMIST, and also an Academician of the International Academy for Quality. He has been carrying out research into quality management for over 18 years and has produced 10 books and some 350 papers on the subject. J J Plunkett was formerly Total Quality Management Project Officer at UMIST.
Review
'... provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges.' Commerce and Industry, February 2000
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- PublisherSpringer
- Publication date1991
- ISBN 10 041238860X
- ISBN 13 9780412388606
- BindingPaperback
- Number of pages179
- EditorDale Barrie G.
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