TQM in Action:A Practical Approach to Continuous Performance Improvement - Hardcover

Pike, John

 
9780412487903: TQM in Action:A Practical Approach to Continuous Performance Improvement

Synopsis

The principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within their own organizations. It provides a practical guide to the stages, key considerations and potential pitfalls of implementation.

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