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Customers.Com : Create a Profitable Business Strategy for the Internet - Hardcover

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9780712680714: Customers.Com : Create a Profitable Business Strategy for the Internet

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Will be shipped from US. Used books may not include companion materials, may have some shelf wear, may contain highlighting/notes, may not include CDs or access codes. 100% money back guarantee.

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About the Author

Patricia B. Seybold is the founder and CEO of the Patricia Seybold Group, a worldwide strategy and technology consulting firm based in Bost, Massachusetts. A computer industry consultant for more than twenty years, today her firm specializes in helping companies use technology to build better relationships with their customers, and to streamline the information and business processes that affect customers and other partners in the value chain.

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  • PublisherRandom House Business Books
  • Publication date1998
  • ISBN 10 0712680713
  • ISBN 13 9780712680714
  • BindingHardcover
  • LanguageEnglish
  • Number of pages380
  • Rating
    • 3.54 out of 5 stars
      104 ratings by Goodreads

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Patricia B.; Marshak Ronni Seybold
Published by Random House Business Books, 1998
ISBN 10: 0712680713 ISBN 13: 9780712680714
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Seybold, Patricia B.
Published by Random House Business Books, 1998
ISBN 10: 0712680713 ISBN 13: 9780712680714
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Hardcover. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL1394125

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Seybold, Patricia B.
Published by Random House Business Books, 1998
ISBN 10: 0712680713 ISBN 13: 9780712680714
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Seller: Reuseabook, Gloucester, GLOS, United Kingdom

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Hardcover. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL10125022

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ISBN 10: 0712680713 ISBN 13: 9780712680714
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Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780712680714

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Marshak, Ronni, Seybold, Patricia B.
Published by Penguin Random House, 1998
ISBN 10: 0712680713 ISBN 13: 9780712680714
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Condition: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 40845261-20

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Condition: Very Good. 1998. Hardcover. 8vo.Some minor wear otherwise a good copy. . . . . Books ship from the US and Ireland. Seller Inventory # KEX0264509

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Condition: Very Good. 1998. Hardcover. 8vo.Some minor wear otherwise a good copy. . . . . Seller Inventory # KEX0264509

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Published by Random House Audio, London, 1999
ISBN 10: 0712680713 ISBN 13: 9780712680714
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Hard Back. Condition: Near Fine. Dust Jacket Condition: Very Good +. Third Impression. 360 pages, including index. Minor crease to top of front cover of dj otherwise fine. This book is by internationally renowned consultant and analyst Patricia B. Seybold. The book's purpose is to provide expert - but very accessible - advice to business people, showing how companies can use information technology, including the internet, to get closer to their customers. Everyone knows the prediction: the Internet will change the way business is done. And everyone has the same fear: they will fall behind their competitors and miss the boat. This book does not offer breathless predictions - it offers practical, easy-to-understand advice and shows the reader how to apply it. The author has advised companies such as Microsoft, Hewlett-Packard and Ernst & Young. The advice she gives in this book is based on solid, proven marketing principles and on real, detailed case studies of how well-known corporations like Amazon, Hertz and Dell are using the Internet successfully. Size: 9" x 6". Book. Seller Inventory # 005805

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Tapa Dura. Condition: Bien. Texto en inglés. Tapa dura con sobrecubierta de editorial ilustrada. Sin subrayados ni anotaciones. Perfecto estado de conservación. Libro. Seller Inventory # 102019

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Hardback. Condition: As New. Dust Jacket Condition: As New. Third Impression. Drawing on case studies of companies and organizations as diverse as Boeing, Babson College, National Semiconductor, Hertz, PhotoDisc, and Wells Fargo, Seybold identifies what makes e-commerce work successfully. She argues that any e-commerce initiative has to begin with the customer. Seller Inventory # 12680

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