The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships - Softcover

Doherty, Nora; Guyler, Marcelas

Softcover

ISBN 10: 0749450193 ISBN 13: 9780749450199

Publisher: Kogan Page, 2008

Synopsis

Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored.

 

Fostering a philosophy of mediation as a culture and a “co-entrepreneurial” business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting.  They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression.  Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

About this title

About the Author:

Nora Doherty is one of the UK's leading independent consultants in the field of workplace mediation for businesses and organizations.

Review:

"For those who want themselves and their businesses to succeed in these challengingtimes, this book offers real help." - Professional Manager

"GetAbstract recommends it to serious students of mediation and to human resource professionals who require in-depth solutions." - getAbstract.com

"An excellent set of case histories and examples emphasizes processes and successful outcomes." -- The Midwest Book Review

About this edition

• Publisher: Kogan Page
• Publication date: 2008
• ISBN 10: 0749450193
• ISBN 13: 9780749450199
• Binding: Paperback
• Edition number: 1
• Number of pages: 208