The Essential Guide to Workplace Mediation & Conflict Resolution - Softcover

Nora Doherty

3.79

14 ratings by Goodreads

9780749454753: The Essential Guide to Workplace Mediation & Conflict Resolution

Softcover

ISBN 10: 074945475X ISBN 13: 9780749454753

Publisher: Kogan Page, 2012

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The breakdown of working relationships can be a damaging influence on any organization. Not only can the best product or service be undermined or destroyed, but companies are put at risk of costly litigation. When this happens, mediation offers a constructive tool to resolve workplace differences and grievances. The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels one-on-one disputes, team discord and even boardroom wrangles.

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About the Author:

Nora Doherty is one of the leading UK independent consultants in the field of workplace mediation for businesses and organizations, founder and Director of Professional Mediation Resolutions (PMR) Ltd, and she has been a mediator and trainer for many years. Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, and principal consultant of the Mediation Cultures and Resolutions Group (MCRG).

Review:

"For those who want themselves and their businesses to succeed in these challengingtimes, this book offers real help." - Professional Manager

"GetAbstract recommends it to serious students of mediation and to human resource professionals who require in-depth solutions." - getAbstract.com

"An excellent set of case histories and examples emphasizes processes and successful outcomes." -- The Midwest Book Review

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