Developing Knowledge-Based Client Relationships, The Future of Professional Services - Softcover

Ross Dawson B.Sc. (Hons.) In Physics Br

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9780750671859: Developing Knowledge-Based Client Relationships, The Future of Professional Services
Softcover
ISBN 10: 0750671858 ISBN 13: 9780750671859
Publisher: Butterworth-Heinemann, 2000

Synopsis

The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships.

Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

Fills a gap in present knowledge literature in the customer knowledge area
Practical tools and effective case studies with world-recognized companies
Shows how knowledge organizations of all kinds can increase their competitive edge by adding value to their clients

"synopsis" may belong to another edition of this title.

About the Author

B.Sc. (Hons.) in Physics, Bristol University, U.K., Managing Director of Advanced Human Technologies: a consulting firm specialising in developing the information and knowledge skills and capabilities of investment banks and knowledge organizations

"About this title" may belong to another edition of this title.

Publisher
Butterworth-Heinemann
Publication date
2000
Language
English
ISBN 10 
0750671858
ISBN 13 
9780750671859
Binding
Paperback
Number of pages
296
Rating
  • 3.33 out of 5 stars
    15 ratings by Goodreads