The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

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9780814436615: The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
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Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can: Identify and prioritize the processes that need fixing * Eliminate duplication and bureaucracy * Control costs * Establish internal controls to reduce human error * Test and rework the process before introducing it * Implement the changes Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time.

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From the Author:

If you are new to business process improvement (BPI), you will find this book easy to follow and learn that you can do this work. If you are an experienced professional with a background in BPI, you too will find some useful tips and a different way to approach the work.

If you purchase the Kindle version of this book you may want to consider also buying The Workbook (ISBN: 9780976042839), so that you have a place to write down your answers to the ten steps for your case.

From the Inside Flap:

Few workplaces run the way they should. Missed deadlines may be common; new purchases take months to approve; staffing levels are off; and one department may consistently produce while another seems idle. At its root, the problem is rarely competence or effort, and almost always process.

From how you hire employees to how you manufacture a product, every process in your company contributes to its competitiveness—or adds to bureaucratic bloat and inefficiency. Business process improvement (BPI)—knowing how to analyze and streamline these processes — leads to swift increases in productivity, cost savings, quality, flexibility, and more.

With this new edition of The Power of Business Process Improvement, you’ll have the clearest, most readable roadmap to achieving highly effective departments and organizations. In 10 simple steps, it helps you systematically examine underlying processes—in any department—and ensure that each is adding value to the business and to your customers.

Examples, checklists, quizzes, software tools, easy formulas, and more guide you through each key step, turning concepts into easy-to-grasp ideas and actions. You’ll learn how to:

· Prioritize and map processes.

· Estimate times and costs.

· Apply improvement techniques.

· Create internal controls.

· Develop metrics.

· Test new processes and rework them as necessary.

· Implement the improved process.

· Gain recognition.

· And more.

Whether you’re starting a new job and need an end-to-end overview of departmental processes or you’re eager to improve productivity and reduce errors and redundancies, this original, step-by-step BPI method can help. Process by process you’ll uncover previously unseen problems, locate the best solutions, bring order to the underlying chaos in your organization, and gain confidence in your ability to manage competing deadlines with limited resources.

Experience the power of business process improvement—made easy at last!

Susan Page is an experienced business process improvement consultant who currently works for a major entertainment company in Orlando. She has consulted in the computer, banking, health management, and entertainment industries, and has a master’s degree in Computer Information Systems.

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