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This edition features new sections on topics ranging from bullying, competencies, diversity and empowerment to listening, mentoring, NLP and values. The book is aimed at managers who want to improve their interpersonal skills, and trainers teaching on interpersonal skills courses. People skills are the key to success, and yet they are all based on one simple principle: nobody can tell for sure what you are thinking or feeling, they can only respond to your behaviour. So, if you really want to get the best from others, you must learn to monitor how you behave. The basic techniques are explained clearly in this A-Z guide. The techniques are easy to learn, yet they aim to transform your effectiveness in the office or boardroom, in meetings and interviews, and can improve your relationships with colleagues at work.
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Dr Peter Honey, a chartered psychologist, management consultant and the author of over 50 publications, is one of Britain's foremost authorities on interpersonal relations at work.
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Book Description Chartered Institute of Personnel & Development, 1997. Condition: New. book. Seller Inventory # M0852927088