Quality on Trial: Is Your Quality Initiative Paying Off? - Hardcover

Howe, Roger J.; Gaeddert, Dee; Howe, Maynard A.

Hardcover

ISBN 10: 0963293907 ISBN 13: 9780963293909

Publisher: Quality Inst Intl, 1992

Synopsis

QUALITY ON THRIAL is for every business executive who has ever, in the midnight of the soul, had doubts about the contribution of his or her company's quality initiative to bottom-line results.

About this title

Reviews

Amid all the hyperinterest in Total Quality Management, the authors, officers of the Quality Institute International, remind us that not every company succeeds with this approach. Their "reason" cited is a lack of complete focus on meeting customer needs. Their "solution" to this problem is the "quality review," a practical, organized process of "designing a system backwards" based on what customers want. Even with this clear design of a business to meet customer needs, some companies still fail with the quality commitment for a lot more reasons than presented here. A commitment to quality by management is probably the most significant, traumatic change ever experienced, and this is the key to the success or failure with quality. See Tom Peters's Liberation Management ( LJ 11/1/92) or Daryl Conner's Managing at the Speed of Change ( LJ 12/92) for more thorough coverage of this subject.
- Dale Farris, Groves, Tex.
Copyright 1993 Reed Business Information, Inc.

Edition details

• Publisher: Quality Inst Intl
• Publication date: 1992
• Language: English
• ISBN 10: 0963293907
• ISBN 13: 9780963293909
• Binding: Hardcover
• Number of pages: 157