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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone - Hardcover
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
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- PublisherCRC Press
- Publication date2017
- ISBN 10 1138412228
- ISBN 13 9781138412224
- BindingHardcover
- Edition number5
- Number of pages144
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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
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CRC Press 2017-06-29
(2017)
ISBN 10: 1138412228
ISBN 13: 9781138412224
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Book Description Hardcover. Condition: New. Seller Inventory # 6666-TNFPD-9781138412224
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Coscia, S: Customer Service Over the Phone
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CRC Press
(2017)
ISBN 10: 1138412228
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Book Description Gebunden. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.Exceptional customer service is crucial to a successful phone-based. Seller Inventory # 595400605
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Customer Service over the Phone: Techniques and Technology for Handling Customers over the Phone
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Taylor & Francis
(2017)
ISBN 10: 1138412228
ISBN 13: 9781138412224
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Book Description Hardcover. Condition: Brand New. 5th new edition. 9.02x5.98 inches. In Stock. Seller Inventory # __1138412228
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