Items related to Service Design and Delivery

9781441983220: Service Design and Delivery
Softcover
ISBN 10: 1441983228 ISBN 13: 9781441983220
Publisher: Springer, 2011

This specific ISBN edition is currently not available.

Synopsis

Understanding Services and the Customer Response.- Goods, Products and Services.- The IBM Story.- Rethinking Lean Service.- Transformations Path of the ICI Explosive Business.- Shifting from Production to Service to Experience-based Operations.- Complex Deployed Responsive Service.- A Multi-organisational Approach to Service Delivery.- Through Life Costing.- The Practitioner View.- Are You Being Served?

"synopsis" may belong to another edition of this title.

Publisher
Springer
Publication date
2011
Language
English
ISBN 10 
1441983228
ISBN 13 
9781441983220
Binding
Paperback
Number of pages
192
Editor
Macintyre Mairi, Parry Glenn, Angelis Jannis