Introduction.- 1-Background. 2-Spotting the training need and getting SMART. 3-Choosing between Training Methods - Short-term Options. 4-Choosing between Training Methods - Long-term Options. 5-Learner Support. 6-Evaluation: Was it worth it?. 7-Career Development. 8-Skill Assessment. 9-Soft Skills: Can they be taught?. 10-The Wider Organisational Picture. 11-Trainees: new entrants to IT. 12-Into the Future. Bibliography.- Index.-
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