Endorsements.- Foreword by Barry Boehm.- Part I - Introduction: Aims, Motivations, and Introduction to Human-Centered Design.- Introducing the Foundations of User-Centered Systems Design.- User-Centered Systems Design: A Brief History.- Part II - Design Relevant User Characteristics: The ABCS.- Anthropometrics: Important Aspects of Users' Bodies.- Behavioral: Basic Psychology of the User.- Cognitive: Memory, Attention, and Learning.- Cognitive: Mental Representations, Problem Solving, and Decision Making.- Cognitive: Human-Computer Communication.- Social: Social Cognition and Teamwork.- Social: Networks.- Summary of Users with Respect to Errors.- Part III - Methods.- Method I: Task Analysis.- Method II: Cognitive Dimensions and the Gulfs.- Method III: Empirical Evaluation.- Part IV - Summary.- Summary: Putting it All Together .- Appendix: The Kegworth Air Accident.- Glossary.- Index.
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