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Unobtrusive Evaluation of Reference Service and Individual Responsibility: The Canadian Experience (Contemporary Studies in Information Management, Policy, and Services) - Softcover
Synopsis
Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies?
Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels.
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Book Description
Considers the thorny question of why many reference librarians have negative attitudes towards unobtrusive evaluation studies.
About the Author
JURIS DILEVKO is a member of the Faculty of Information Studies at the University of Toronto./e
"About this title" may belong to another edition of this title.
- PublisherPraeger
- Publication date2000
- ISBN 10 1567505074
- ISBN 13 9781567505078
- BindingPaperback
- LanguageEnglish
- Number of pages240
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Unobtrusive Evaluation of Reference Service and Individual Responsibility (Paperback)
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Bloomsbury Publishing Plc, Westport, 2000
ISBN 10: 1567505074
ISBN 13: 9781567505078
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Paperback. Condition: new. Paperback. Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies?Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels. Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? This work considers the thorny question of why so many librarians have such negative attitudes towards these studies. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781567505078
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Unobtrusive Evaluation of Reference Service and Individual Responsibility: The Canadian Experience (Smithsonian) [Paperback] Dilevko, Juris
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