Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction (Quality Improvement Series) - Softcover

Chang, Richard Y.; Kelly, P. Keith

 
9781883553043: Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction (Quality Improvement Series)
Softcover
ISBN 10: 1883553040 ISBN 13: 9781883553043
Publisher: Chang Assoc, 1991

Synopsis

External customer satisfaction is key to your organization's success. But just as important are an organization's internal customers and how they work together to produce products and services. Your team must go beyond merely tracking to actually improving customer satisfaction.

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About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

"About this title" may belong to another edition of this title.

Publisher
Chang Assoc
Publication date
1991
Language
English
ISBN 10 
1883553040
ISBN 13 
9781883553043
Binding
Paperback
Edition number
1
Number of pages
104

Other Popular Editions of the Same Title

9780787950828: Satisfying Internal Customers First!

Featured Edition

ISBN 10:  0787950823 ISBN 13:  9780787950828
Publisher: Pfeiffer, 1999
Softcover