Practical Manual of Quality Function Deployment - Hardcover

Maritan, Davide

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9783319085203: Practical Manual of Quality Function Deployment
Hardcover
ISBN 10: 3319085204 ISBN 13: 9783319085203
Publisher: Springer, 2014

Synopsis

This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common “fuzzy” algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.

"synopsis" may belong to another edition of this title.

About the Author

Davide Maritan is the head of Maritan Engineering, which focuses on Quality Function Deployment, creative innovation, software and renewable energy design. He is also the CEO at Geotherm Srl, which sells geothermal heat pump systems. He has two decades of experience in consulting and teaching in QFD, market analysis and creative decision support systems. He holds an MSc degree in Electronic Engineering from the University of Padua, Italy.

From the Back Cover

This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common “fuzzy” algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.

"About this title" may belong to another edition of this title.

Publisher
Springer
Publication date
2014
Language
English
ISBN 10 
3319085204
ISBN 13 
9783319085203
Binding
Hardcover
Number of pages
203
Rating
  • 3.80 out of 5 stars
    5 ratings by Goodreads

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ISBN 10:  3319363255 ISBN 13:  9783319363257
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