Management by Measurement: Designing Key Indicators and Performance Measurement Systems - Hardcover

Franceschini, Fiorenzo; Galetto, Maurizio; Maisano, Domenico

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9783540732112: Management by Measurement: Designing Key Indicators and Performance Measurement Systems
Hardcover
ISBN 10: 354073211X ISBN 13: 9783540732112
Publisher: Springer, 2007

Synopsis

A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep “normative” effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that “magic rules” to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

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From the Back Cover

A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep "normative" effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure!

The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that "magic rules" to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

"About this title" may belong to another edition of this title.

Publisher
Springer
Publication date
2007
Language
English
ISBN 10 
354073211X
ISBN 13 
9783540732112
Binding
Hardcover
Number of pages
253
Rating
  • 3.40 out of 5 stars
    5 ratings by Goodreads

Other Popular Editions of the Same Title

9783642092275: Management by Measurement: Designing Key Indicators and Performance Measurement Systems

Featured Edition

ISBN 10:  3642092276 ISBN 13:  9783642092275
Publisher: Springer, 2010
Softcover