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Engineering and Management of IT-based Service Systems: An Intelligent Decision-Making Support Systems Approach - Softcover
Synopsis
Knowledge Management in ITSM: Applying the DIKW Model.- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution.- DSS based IT Service Support Process Reengineering using ITIL: A Case Study.- Managing Cloud Services with IT Service Management practices.- Towards semantic support for business process integration Roberto.- Integrating ERP with Negotiation tools in Supply Chain.- Adaptive Applications: Definition and Usability in IT-based Service Systems Management.- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management.- Improving Decision-Making for Clinical Research and Health Administration.- Improving IT Service Management with Decision-Making Support Systems.
"synopsis" may belong to another edition of this title.
- PublisherSpringer
- Publication date2013
- ISBN 10 3642399290
- ISBN 13 9783642399299
- BindingPaperback
- LanguageEnglish
- Number of pages246
- EditorMora Manuel, Marx Gómez Jorge, Garrido Leonardo
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