English for Personal Assistants: The essential handbook for doing business internationally - Softcover

Broadhead, Annie; Light, Ginnette

Softcover

ISBN 10: 383490130X ISBN 13: 9783834901309

Publisher: Gabler Verlag, 2007

Synopsis

This book is specifically aimed at German-speaking secretaries, PAs, and management assistants who need to speak English in their daily work. This book enables you to deal with a range of challenging situations in the most effective and efficient way. It provides guidelines, models, and expressions contextualised in realistic situations that you can dip into on a need-to basis.

About this title

Book Description:

Perfektionieren Sie Office-Englisch - einfach und Schritt für Schritt!

From the Back Cover:

English is the international language of business and companies increasingly expect their employees, especially secretaries and PAs, to deal competently with business partners from foreign countries. The book develops and refines the key productive skills of writing and speaking in real-life contexts. It provides guidelines, models, and exercises to enable you to manage your tasks more effectively and efficiently in English. It’s written by native English business practitioners and contains only authentic materials. The book is compact and presents situations that are instantly recognisable to today’s executive secretary. It’s also practical, easy-to-use, and up-to-date.
Designed primarily for PAs, secretaries, management assistants, and support staff, it’s equally useful for a much wider range of people who need to do business internationally in English. You will draw the most benefit from this book if your English is of an intermediate level or above. The focus is on best practice in a variety of business-oriented scenarios, and, in addition, certain key linguistic areas which can be problematic for non-native speakers are reviewed in greater depth. There are also Appendices which provide overviews of for example, linking words and proofreader’s marks, and are intended as a reference.
Contents include:
· writing effective emails
· handling complaints tactfully
· giving and receiving feedback
· writing proposals and reports
· giving presentations
· influencing strategies and tactics
· dealing with difficult people
· saying ‘no’ politely and assertively
Annie Broadhead is an English language teacher in Cambridge and examiner at the University of Cambridge.
Ginni Light is a trainer in language, communication, and intercultural skills for major companies across Europe.
They have both published numerous books on English as the international language of business.

About this edition

• Publisher: Gabler Verlag
• Publication date: 2007
• ISBN 10: 383490130X
• ISBN 13: 9783834901309
• Binding: Paperback
• Number of pages: 223