A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

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We are an internet-based bookstore emphasizing used and out-of-print nonfiction works in most Indo-European and Slavic languages, with a mad deviation into American and British detective fiction.

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Persephone's Books
NC, U.S.A.

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Terms of Sale

We guarantee all material unconditionally. You may return any material within 30 days for a full refund, no questions asked.

Payment: We accept VISA, Mastercard, and American Express cards, as well as personal checks (payable to "Persephone's Books"), money orders, PayPal, or ABE's e-commerce. Please don't tempt the Fates by sending cash.

Business information: Persephone's Books is a sole proprietorship, owned and operated by George Kast, 615 S. York St., Gastonia, North Carolina, 28052, USA.
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Orders normally ship the next business day. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

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Order quantity	5 to 14 business days	3 to 6 business days
First item	US$ 5.50	US$ 12.00

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