Amaze Your Customers!: Creative Tips on Winning and Keeping Your Customers

Daniel Zanetti

ISBN 10: 0749445572 / ISBN 13: 9780749445577

Published by Kogan Page Ltd, 2006

About this Item

144 pages. 8.25x5.50x0.75 inches. In Stock.

Seller Inventory # zk0749445572

Bibliographic Details

• Title: Amaze Your Customers!: Creative Tips on Winning and Keeping Your Customers
• Publisher: Kogan Page Ltd
• Publication Date: 2006
• Language: English
• ISBN 10: 0749445572
• ISBN 13: 9780749445577
• Binding: Paperback
• Condition: Brand New

About this title

Synopsis

Daniel Zanetti, an acknowledged expert on the subject of winning and retaining customers, explores the ways in which sellers and service providers can reach and win over new customers in a wide range of industries including: hotels; salons; garages; supermarkets; health and leisure centers; insurance companies; fashion retailers; airlines; call centers and many more.

About the Author

Daniel Zanetti is an established author and co-owner of the training company, NeumannZanetti & Partner (NZP) that specializes in designing, delivering and providing follow-up for effective learning processes in the core areas of customer focus, leadership development and service quality. NZP was established in Switzerland in 1996, and is still based in Lucerne. Their clients range from well-known banks, insurance companies, IT firms and businesses, to internationally familiar names and brands in telecommunications, the automobile industry, and the hotel and tourism industry.