Analysis for Improving Performance: Tools for Diagnosing Organizations & Documenting Workplace Expertise

Analysis for Improving Performance details the front-end work essential to the success of any performance improvement effort. In clear language and easy-to-follow steps, Swanson shows how to do the rigorous preparatory analysis that defines and shapes successful performance improvement efforts, and maps the critical steps for insuring that a performance improvement program will meet real business needs and objectives.

Analysis for Improving Performance delivers on its title. We used the diagnosis and documentation tools presented in the book, and the results more than met our expectations. Even after the original need was met, we continue to use them as a means of improving our practices.