Title: Assertiveness at Work: A Practical Guide to Handling Awkward Situations (Second Edition)
Publisher: The McGraw-Hill Company
Publication Date: 1990
Language: English
ISBN 10: 0077073789
ISBN 13: 9780077073787
Binding: Soft cover
Edition: 2nd Edition
Condition: Used

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A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimises conflict and stress.

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