Auditing Your Customer Service : The Foundation for Success
Molyneux, Liz, Leppard, John
ISBN 10: 0415097320 ISBN 13: 9780415097321
Published by Cengage Learning, 1994
Used
Soft cover
From
Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
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This specific item is no longer available.
About this Item
Description:
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 54925726-20
Synopsis:
By asking the questions 'What is customer service?' and 'Why is it important?', this book leads the reader through the strategies, techniques, problems and solutions that are involved in achieving good customer service.
The topics covered include benchmarking, quality control, customer segmentation, data collection, removing organisational blockages, training and motivating staff, and servicing.
With frameworks to test your position now, the book shows you how to implement and sustain new strategies.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Auditing Your Customer Service : The ...
Publisher: Cengage Learning
Publication Date: 1994
Binding: Soft cover
Condition: Good