This volume introduces concepts designed to augment Total Quality Management (TQM). It discusses process engineering, the application of systems analysis techniques to the study of human processes and Computer Aided Process Re-engineering (CAPR) technology.

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This volume introduces -- for managers and technicians alike -- two innovative concepts designed to augment the basically non-scientific and philosophical Total Quality Management (TQM) and Continuous Improvement approaches to business improvement (CI) -- 1) Process Engineering -- the application of systems analysis techniques to the study of human processes, and 2) Computer Aided Process Re-engineering (CAPR) Technology -- a highly graphical, object-oriented technology designed to facilitate modeling and simulation of business processes. CAPR technology provides the capability of predicting the effect of process changes in cost, time-to- completion, quality, etc., before an organization implements them -- a capability not available with traditional CI and TQM concepts. Explains how the power of modeling and simulation can be used to create effective changes in business process, and how costly counter-productive or non-productive changes can be avoided. Offers practical examples of process and quality improvement, and a "how to" guide for getting started in computer aided process improvement.

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