Bad Behavior, People Problems and Sticky Situations: A Toolbook for Managers and Team Leaders

Bad Behavior, People Problems and Sticky Situations is a clear, easy-to-use toolbook designed to help managers, supervisors and team leaders efficiently work through interpersonal problems and difficult situations, generate win-win solutions, and move foward with confidence.

The first four chapters are practical "primers" on managing people, harassment, diversity and leadership- all written in Gregg Ward's engaging, information and personable style. Then, he introduces a raft of simple, down-to-earth, time-tested tools, many of which can be learned in less than five minutes. The rest of the book is packed with "real-life" case studies- all based on Ward's nearly 20 years of professional experience working with business, government and non-profit organizations.

Gregg Ward is President and Co-founder of Orlando-Ward & Associates, Inc. and an expert consultant, trainer, facilitator, mediator, commentator and advisor on diversity, harassment, leadership, change and teamwork for major corporations, universities and government agencies.