From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement

It's one of the best-kept secrets of the corporate world: for years, leading companies have been quietly using the Baldrige framework - not just to apply for this prestigious award - but to improve their bottom line results. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors - such as education, health care and government-are also using assessment to improve their 'bottom line': improved efficiency and better service to students, patients and citizens.

David Hutton is an experienced consultant who has specialized in the assessment field since 1990. He is the President of his own company, David Hutton Associates, Inc. which provides consulting services to many well known organizations. He has served as a senior examiner for Canada Awards for Business Excellence for eight years. Hutton is the author of The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions (Quality Press 1994).