Students will learn key influencing skills and strategies such as interpretation/reframe, feedback, providing directives, and cognitive-behavioral assertiveness training. "Manuals" defining each skill, practice ideas, and feedback forms highlight the text.

About the Author

Allen E. Ivey received in Ed.D. from Harvard. He is Distinguished University Professor (Emeritus) at the University of Massachusetts, Amherst and is currently President of Microtraining Associates, an educational publishing firm. An A.B.P.P. in counseling psychology, Dr. Ivey is a past-president and Fellow of the Division of Counseling Psychology of the American Psychological Association and is been a life member of American Counseling Association. He has published over 25 books and 200 articles in his career. His works have been translated into multiple languages.

Norma Block Gluckstern is Vice President of Microtraining Associates and was formerly the Warden of Pautuxent, a male psychiatric prison. She was the only woman warden of a male prison at the time and won considerable distinction for innovative treatment programming. She is an experience psychotherapist and author of several books published by Microtraining Associates over the years. She has presented her work widely by lecture and by videotape. She has been featured on 60 Minutes and other national TV programs.

Mary Bradford Ivey has her doctorate from the University of Massachusetts and is currently Vice President of Microtraining Associates. She is a former school counselor and she received special recognition when her program was named one of the ten most effective in the United States. She has co-authored multiple books widely translated and has lectured and keynoted throughout the world.

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