The Basics of Process Mapping

Damelio, Robert

ISBN 10: 0527763160 / ISBN 13: 9780527763169

Published by Productivity Press, 1996

About this Item

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Bibliographic Details

• Title: The Basics of Process Mapping
• Publisher: Productivity Press
• Publication Date: 1996
• Language: English
• ISBN 10: 0527763160
• ISBN 13: 9780527763169
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

About the Author

Robert Damelio is president of The Bottom Line Group, offering consulting and training on process improvement, benchmarking, measurement, and related practices. He is the former president of the Texas chapter of the NSPI and a member of ASQC and ASTD.