A Beginner's Guide To Understanding Technical Support

Jose D. Afable

ISBN 10: 0595225748 ISBN 13: 9780595225743

Published by iUniverse, 2002

Language: English

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Condition: New Soft cover

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Bibliographic Details

Title

A Beginner's Guide To Understanding Technical Support

Publisher

iUniverse

Publication Date

2002

Language

English

ISBN 10

0595225748

ISBN 13

9780595225743

Binding

Taschenbuch

Condition

Neu

Dimensions

Weight

130 grams

Seller catalogs

B�cher

About this title

Synopsis

A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.

About the Author

Jose-Albin D. Afable is president of JDA Systems, Inc. a systems consulting firm based in Chicago, Illinois. He has over 10 years of technical experience in database development, technical support, data analysis, Internet related technologies, and customer relationship management. With a decade of technology experience, he founded JDA Systems Inc. to assist small businesses by providing affordable and effective technical solutions.

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