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Bibliographic Details

Title: Benchmarking for Best Practices: Winning Through Innovative Adaptation
Publisher: McGraw-Hill
Publication Date: 1994
Language: English
ISBN 10: 0070063753
ISBN 13: 9780070063754
Binding: hardcover
Condition: Good

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Synopsis

Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.

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