The Big Book of Customer Service Training Games (Big Book Series)
Carlaw, Peggy; Deming, Vasudha
135 ratings by Goodreads
Language: English
Published by McGraw-Hill Education, 1998
- Softcover
- Used
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- Title
- The Big Book of Customer Service Training Games (Big Book Series)
- Author
- Carlaw, Peggy; Deming, Vasudha
- Publisher
- McGraw-Hill Education
- Publication year
- 1998
- Condition
- Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0070779740
- ISBN 13
- 9780070779747
- Item weight
- 14 ounces
- Dimensions
- 7x0x9
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
"Synopsis" may belong to another edition of this title.
About the Author
Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
"About the title" may belong to another edition of this title.
Gulf Coast Books
Cypress, TX, U.S.A.
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AbeBooks seller since June 27, 2017
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