The Big Book of Customer Service Training Games (Big Book Series)
Carlaw, Peggy; Deming, Vasudha K.
135 ratings by Goodreads
Language: English
Published by McGraw Hill, 1998
- Softcover
- Used
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- Title
- The Big Book of Customer Service Training Games (Big Book Series)
- Author
- Carlaw, Peggy; Deming, Vasudha K.
- Publisher
- McGraw Hill
- Publication year
- 1998
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0070779740
- ISBN 13
- 9780070779747
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
"Synopsis" may belong to another edition of this title.
About the Author
Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
"About the title" may belong to another edition of this title.
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