The Big Book of Customer Service Training Games (Big Book Series)

Carlaw, Peggy; Deming, Vasudha K.

ISBN 10: 0070779740 / ISBN 13: 9780070779747

Published by McGraw Hill, 1998

About this Item

Used book in very good condition. May have some minor wear. May NOT include discs, or access code or other supplemental material. Ships directly from Amazon and is eligible for Prime or super saver FREE shipping. We ship Monday-Saturday and respond to inquiries within 24 hours.

Seller Inventory # BXM.CCX4

Bibliographic Details

• Title: The Big Book of Customer Service Training Games (Big Book Series)
• Publisher: McGraw Hill
• Publication Date: 1998
• Language: English
• ISBN 10: 0070779740
• ISBN 13: 9780070779747
• Binding: Soft cover
• Condition: very_good

About this title

Synopsis

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

About the Authors

Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide