The Big Book of Customer Service Training Games (Big Book Series)

Carlaw, Peggy; Deming, Vasudha K.

ISBN 10: 0070779740 / ISBN 13: 9780070779747

Published by McGraw Hill, 1998

About this Item

Fast Free Shipping â Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Seller Inventory # GWV.0070779740.VG

Bibliographic Details

• Title: The Big Book of Customer Service Training Games (Big Book Series)
• Publisher: McGraw Hill
• Publication Date: 1998
• Language: English
• ISBN 10: 0070779740
• ISBN 13: 9780070779747
• Binding: Soft cover
• Condition: very_good

About this title

Synopsis

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

About the Authors

Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide