Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity
Language: English
Published by Springer, 2014
- Hardcover
- Used
Seller: PKRD, Cardiff, United KingdomPKRD
AbeBooks seller since April 10, 2018
Condition: Used - As new
US$ 26.20
Quantity: 1 available
Add to basketItem description from seller
No damage, markings or signs of use. Second edition hardback 2014. The photo is of the actual book you will receive. Fast dispatch, normally within 24 hours, by UK seller.
Seller Inventory # 15150
- Title
- Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity
- Author
- Vandermerwe, S.
- Publisher
- Springer
- Publication year
- 2014
- Condition
- As new
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1137395494
- ISBN 13
- 9781137395498
- Edition
- 2nd Edition
- Item weight
- 635 grams
- Dimensions
- 1.91 centimeters width by 15.88 centimeters height by 23.5 centimeters depth
"Synopsis" may belong to another edition of this title.
About the Author
Her academic work is based on application driven research and collaboration with well-known thinkers and practitioners and has been published by leading academic journals. Her cases have won several awards two of which were cited in 2013 by the European Case Clearing House as among the top 40 best sellers in its 40 year history. Sandra has been a key note speaker at global conferences and at a variety of senior executive development programs at business schools around the globe.
From 1996 to 2006, she had a chair at Imperial College Business School, University of London in the UK and for a decade prior to that, was a Professor at IMD Lausanne Switzerland. Currently she is an Extraordinary Professor at Gordon Institute of Business Studies (GIBS), University of Pretoria, South Africa, an Associate Fellow at Imperial College Business School London an Adjunct Professor at European School of Management and Technology (ESMT) Germany and a Senior Associate with Deloitte Consulting.
"About the title" may belong to another edition of this title.
Shipping rates from United Kingdom to U.S.A.
| Item | 14 to 20 business days | 5 to 10 business days |
|---|---|---|
| First item | US$ 33.49 | US$ 46.88 |
Payment methods
Store description
PKRD is a small, specialist bookselling businesss, trading since 2014 and providing an ever-changing mixture of popular and hard to find books at competitive prices. We aim to ship orders within 24 hours and respond to messages within a few hours at most. Customer satisfaction is an absolute priority - please contact us if you have any queries about a item for sale or any concerns about an order you have placed.
Specialty
Mixed rare and secondhand - normally one copy per itemSeller's business information
PKRD Ltd.
19 Oakfield Street, Roath
Cardiff, United Kingdom CF24 3RD
Terms of sale
Terms of Sale:
Please order through the Abebooks checkout. We only take orders through Abebooks - We don't take direct orders by email or phone but will respond promptly to email queries prior to ordering. Feel free to ask any question about condition, shipping costs etc. for your peace of mind. Additional photos can alse be provided on request.
Orders can be cancelled at any time prior to dispatch. If you wish to return an order you are welcome to do so if you let us know any time up to 30 days after the expected date of receipt. A full refund will be provided as soon as the order is received by us. If there is any problem with an order - including late receipt, condition not as expected or anything else - please contact us by email and we will do our very best to rectify the problem. We abide by all statutory requirements but seek to go further to proivde customer satisfaction whenever possible.
As a seller on abebooks we adhere to the terms explained at http://www.abebooks.co.uk/docs/HelpCentral/buyerIndex.shtml - if you require further assistance please email us at pauldear@ntlworld.com
Shipping terms
All orders will normally be shipped within 1 working day of being ordered. Books are normally shipped in padded envelopes, securely sealed. Additional packaging is used for very heavy or delicate items, or on request. Additional shipping fees may apply to items heavier than 2kg. All orders are guaranteed. Please contact us by email if there is any problem such as delay or damage in transit. Please provide photographic evidence of damage if possible.