Breakthrough Thinking in Total Quality Management

Every organization seeks better results, such as customer satisfaction, timely products and services, and effective operating systems. However, the process of attaining those results is equally important. Breaking away from conventional approaches, this innovative volume provides professional TQM facilitators and trainers with a framework that lets you focus on only the critical problems and needed purposes, provides the path to obtaining immediate results that do not inhibit the longer-term benefits of building toward larger purposes and achieving "solutions-after-next," breaks down the barriers of rationalism and faith-in-data that can foster antagonistic relations among people.

This innovative volume shows how to integrate Breakthrough Thinking™ concepts with all of an organization's TQM technology, knowledge, values, and goals to develop better strategies for competing in the currently intensifying global market. Shows HOW to convert all the available technology, knowledge, values, goals and "good ideas" of TQM into more effective, results-oriented practice. Explains 1) that using traditional TQM methodologies and focusing on small incremental improvements -- rather than breakthroughs into new levels of productivity and into new market areas -- is not sufficient by itself; and 2) that HOW an individual or group proceeds to work on a particular project significantly affects the quality and quantity of the results obtained.