Synopsis
Let's put the truth on the table: Poor service is pandemic in business today and most organizations - and their products and services - have become commodities. So how can you differentiate yourself in a crowded marketplace in a Nano-speed world? By consistently giving customers a Brilliant Service experience. Quite simply, Brilliant Service is the bottom line. Not only is it your primary point of differentiation and the critical factor in creating cult-like customer loyalty, it also has a provden, direct impact on financial results. Stop doing customer service and start creating genuinely memorable, transformational customer experiences.
About the Author
Simon T. Bailey is a Catalyst for Brilliance. Teaching by example, he leads individuals to discover and release their brilliance and counsels organizations to enhance productivity and increase employee retention, leading to a brilliant bottom line. Simon is the founder and CEO of The Belief Institute, an organization dedicated to building the world's most valuable resource - people. Those who hear Simon speak or read his words say their experiences with him lead to profound, lasting changes in their professional and personal lives. Simon is a mirror for individuals to see the brilliance that is buried deep within them, to give themselves permission to believe in their worth and to have the courage to eliminate obstacles and move into action. Vibrant and funny, Simon is a fresh voice who authentically shares his life and career struggles and successes. He has an uncommon gift for inspiring people long after the presentation is over or the book is finished to be accountable to themselves, changing belief systems so they are empowered to change their lives. Simon's expertise in leadership, sales and customer service was honed over two decades in the hospitality industry with Hyatt Hotels, the Orlando Convention and Visitors Bureau, and the Walt Disney Company. His clients encompass executives, Fortune 500 companies and national associations in the U.S. and abroad, and include such notables as McDonald's, MicroSoft, Washington Mutual and Anthem Blue Cross Blue Shield. Simon speaks to thousands of people annually throughout North America and internationally. An accomplished author, he has authored numerous books including Release Your Brilliance, Simon Says Dream: Live a Passionate Life, Meditate on Your Brilliance and the popular Simon Believes series.
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