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Bibliographic Details

Title: Built to Serve: How to Drive the Bottom Line with People-First Practices
Publisher: McGraw Hill
Publication Date: 2007
Language: English
ISBN 10: 0071497927
ISBN 13: 9780071497923
Binding: hardcover
Condition: Near Fine
Weight: 0.899 pounds

About this title

Synopsis

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.

The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.

Treat your customers like partners
Create a people-centered culture in a numbers-focused world
Communicate your organization's vision
Focus on strengths, not weaknesses
Tie performance to the success of your mission
Reduce your employee turnover
Build communities connected by an emotional bond
Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place

When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

About the Authors

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com

Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of more than forty books, including the classic The One Minute Manager (with Spencer Johnson), Leading at a Higher Level, Full Steam Ahead! (with Jesse Stoner) and The Secret (with Mark Miller).

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Roundabout Books is a bookstore for book people: an independent, locally-owned bookstore in the Pioneer Valley of Western Massachusetts. Our physical shop is located in the old Diamond-Electric Soap Factory at 85 Pierce Street, just two blocks off Federal Street in Greenfield. We offer an extensive, organized, and thoughtful collection of used and new books at excellent prices. We hope you will find our store welcoming and that our love of books shows through in our work. If you are here in-person, come wander and browse an expansive collection of all genres, including poetry, science, history, literature in translation, and university presses. Enjoy our historic industrial building transformed, and envisioned as accessible and environmentally sustainable for the future. Please stop in or give us a call if you have questions for us!

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Roundabout Books, Inc.
16 West St., Greenfield, MA, 01301, U.S.A.

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