Title: Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
Publisher: Call Center Press
Publication Date: 2002
Language: English
ISBN 10: 097095073X
ISBN 13: 9780970950734
Binding: Soft cover
Condition: as new

About this title

Synopsis

This topical book concentrates on the four key factors for building a positive, morale-boosting, growth-oriented call center environment: motivation, compensation, incentives and career paths. Originally published in the pages of Call Center Management Review, the articles presented here include ideas, recommendations and tried-and-true processes for career progression programs, skills development, rewards programs, non-monetary incentives and agent empowerment.

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