Call Center Agent Motivation and Compensation: The Best of Call Center Management Review

Arrington, E.; Coen, D.; Ellis, C.; Harps, L.; Hash, S.; Hawk, E.; Klenke, M.; Levin, G.; J.Mayben; Nickerson, A.; Sitzer, W.; Wilkinson, F.

ISBN 10: 097095073X / ISBN 13: 9780970950734

Published by Call Center Press, 2002

About this Item

Book shows wear from use but remains a usable copy. May include writing highlighting underlining library markings. LISTING USES STOCK PHOTOS AND COVER MAY VARY.Ships via USPS and typically arrives within 10-12 business days.

Seller Inventory # ICV.097095073X.G

Bibliographic Details

• Title: Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
• Publisher: Call Center Press
• Publication Date: 2002
• Language: English
• ISBN 10: 097095073X
• ISBN 13: 9780970950734
• Binding: Soft cover
• Condition: good

About this title

Synopsis

This topical book concentrates on the four key factors for building a positive, morale-boosting, growth-oriented call center environment: motivation, compensation, incentives and career paths. Originally published in the pages of Call Center Management Review, the articles presented here include ideas, recommendations and tried-and-true processes for career progression programs, skills development, rewards programs, non-monetary incentives and agent empowerment.