The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Language: English
Published by CRC Press, 2003
- Softcover
- Used
Condition: Used - Good
US$ 9.02
Quantity: 1 available
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Seller Inventory # S_449151680
- Title
- The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
- Author
- Dawson, Keith
- Publisher
- CRC Press
- Publication year
- 2003
- Condition
- Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1578203058
- ISBN 13
- 9781578203055
- Edition
- 5th or later Edition
"Synopsis" may belong to another edition of this title.
About the Author
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
"About the title" may belong to another edition of this title.
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