Care Packages for Your Customers: An Idea a Week to Enhance Customer Service
Language: English
Published by McGraw-Hill Education, 2007
- Softcover
- Used
Seller: Sheri's Book Treasures, Soldier, IA, U.S.A.Sheri's Book Treasures
AbeBooks seller since September 15, 2011
Condition: Used - Very good
US$ 3.69
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Add to basketItem description from seller
PAPERBACK - VERY GOOD Condition - Book cover has light wear, no markings in book. From private collection. Ships same or next business day.
Seller Inventory # SKU1157399
- Title
- Care Packages for Your Customers: An Idea a Week to Enhance Customer Service
- Author
- Glanz, Barbara
- Publisher
- McGraw-Hill Education
- Publication year
- 2007
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0071484213
- ISBN 13
- 9780071484213
- Item weight
- 9 ounces
CARE to build a customer-focused company!
Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes
- Self-assessments, brainstorming exercises, checklists, and worksheets
- Real-life examples of how companies create enhanced customer experiences
- Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
- Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening
"Synopsis" may belong to another edition of this title.
About the Author
Barbara A. Glanz, C.S.P., is known as “the business speaker who speaks to your heart as well as your head.” Featured on television, on radio, and in print, she gives frequent presentations at conferences and leading organizations worldwide. The author of 11 bestselling business how-to books, Glanz is an expert in helping companies improve morale, retention, and service.
"About the title" may belong to another edition of this title.
Sheri's Book Treasures
Soldier, IA, U.S.A.
AbeBooks seller since September 15, 2011
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Sheri¿s Book Treasures is a premier retailer of new, used and antiquarian books. We specialize in a wide variety of ¿First Edition¿, ¿Limited Edition¿, and ¿Author Signed¿ books. We also provide fast professional book repair and restoration services throughout the midwest United States.
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Sheri's Book Treasures
IA, U.S.A.
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