: Este libro es una gu�a completa para la gesti�n de la recepci�n de hoteles, abordando todos los aspectos clave, desde las reservas hasta la facturaci�n y la atenci�n al cliente. Con un enfoque pr�ctico, se explican las t�cnicas de venta y marketing, la gesti�n de tarifas y los aspectos legales relevantes para la industria hotelera. Ideal para estudiantes y profesionales del sector. EAN: 9780130829160 Tipo: Libros Categor�a: Negocios y Econom�a|Educaci�n T�tulo: Check-In Check-Out Autor: Gary K. Vallen| Jerome J. Vallen Editorial: Pearson Idioma: en P�ginas: 538 Formato: tapa dura.

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Bibliographic Details

Title: Check-In Check-Out
Publisher: Pearson College Div
Publication Date: 1999
Language: English
ISBN 10: 0130829161
ISBN 13: 9780130829160
Binding: Hardcover
Condition: Bueno

About this title

Synopsis

This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work?from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests?reservation, arrival, billing, departure, auditing and accounting?the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.

From the Back Cover

This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.

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